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You can access chat settings from the Messages interface of your account.
In this article, we will see how to:
Edit your welcome message and absence message
Change the chat opening hours
1. How to edit your welcome message and absence message
Just follow these steps:
Log in to your Partoo account;
Go to "Settings" by clicking the button at the bottom left or by clicking your Avatar at the top right of your page, then on "Messages";
In the messages submenu, click on "Automations" then on "Automatic messages" and finally on "Create automatic messages";
Select the Business for which you want to edit the welcome message and/or absence message;
Under the "Start the chat 👋" section, you will find the "Welcome message" section that you can edit;
Under the "Reassure your customers in case of absence 📆" section, you will find the "Absence message" section that you can edit;
Edit your welcome and absence messages in the dedicated text area.
You can preview your welcome message in the preview on the right side of the screen;
Click on "Save".
If you want to do this for another Business, you need to repeat these actions by selecting another Business.
2. How to change the chat opening hours?
By default, chat hours correspond to the opening hours of your Business.
To customize your chat hours:
Log in to your Partoo account;
Go to "Settings" by clicking the button at the bottom left or by clicking your Avatar at the top right of your page, then on "Messages";
In the messages submenu, click on "Automations" then on "Automatic messages" and finally on "Create an automatic message";
Select the Business for which you want to edit the chat opening hours;
Under the "Reassure your customers in case of absence 📆" section, find the "Customize your chat hours 🕐" section and slide the button to the right to activate;
Indicate the desired chat activity hours;
Click on "Save".
If you have any questions, contact support directly via the blue bubble at the bottom right.