This article was automatically translated by artificial intelligence. For accurate information, please consult the original English version.
The Automatic Message of the General Data Protection Regulation (GDPR)
The automatic message you see below (named "By continuing, you accept our Privacy Policy") is a requirement related to compliance with the General Data Protection Regulation (GDPR).
This message aims to transparently inform your users about the collection and processing of their personal data, in accordance with legal obligations.
Unfortunately, it is not possible to disable this message, as it is part of the features implemented to ensure compliance with current legislation. Indeed, the GDPR requires that users be informed of these practices before any interaction 🙂
What are the different types of Automatic Messages?
There are three types of automatic messages:
Welcome Message: Message sent automatically at the beginning of a conversation
Conversation starters: List of 5 questions appearing at the start of a conversation allowing the user to get an instant response
Away Message: Message sent automatically at the beginning of a conversation outside chat hours
How to set up Automatic Messages?
Follow these steps to set up automatic messages:
Go to your Partoo account;
Click on the avatar at the top right of your page;
Select "Settings" then click on "Messages";
Click on "Automatic Messages", then on "Create automatic messages";
Select the Business or Businesses on which the automatic messages will be applied;
Under the section "Start the conversation 👋", write your welcome message
Under the section, "Reassure your customers in case of absence 📆", write your away message;
If you want to add Conversation Starters, click on "Common conversation topics";
Then click on "Add a topic" (you can enter between 1 and 5)
Enter the topic title: This title will appear in the conversation and the user can click on it to get a response;
Enter the associated response: This response will be posted when the user clicks on the corresponding title. These responses can include tags ("Business name", "Business address", "opening hours"...) which will be automatically replaced by the data of the associated Business when the response is sent to the user.
Rearrange the "Conversation starters" by clicking on them and dragging them up or down;
Finally, edit (🖊️) or delete (🗑️) a topic by clicking on the corresponding icons.
Preview your automatic messages on the right side of the screen then click "Save and activate" when you are done!