This article was automatically translated by artificial intelligence. For accurate information, please consult the original English version.
The AI Assistant is a tool that allows you to get relevant reply suggestions to your reviews thanks to generative AI!
What is generative AI?
Generative AI is a branch of artificial intelligence that autonomously produces content based on existing information. It mimics human creativity and can generate various types of content such as text, music, or images.
This is the technology behind the Partoo AI Assistant!
How to use the AI Assistant?
If you have subscribed to Review Management, you have access to this feature by default. Go to the “Reviews” tab, then to “Voice of the customer”:
Click the “generate a response by Artificial Intelligence” button that appears below all your reviews with untreated comments.
Once the AI-generated reply suggestion is ready, review it. If needed, you can manually edit it directly in the text content.
🆕 If the AI-generated reply is in a foreign language (because it uses the language of the review), you can now translate it.
One click is enough to display the suggestion in your language.
👉 Note: the translated version cannot be edited. If you want to adjust the reply, you must first return to the original version.
If the reply does not suit you, you can generate two other suggestions by clicking the right arrow < “1/3” > below the suggested reply.
If no suggestion fits the review, you can report it by clicking the flag available under the reply suggestion.
Respond to the review by clicking “send,” the name of the person who validated and published the reply will be shown above the reply.
How to customize my IA prompt?
If you have subscribed to Review Management +, the premium offer of Review Management, you have access to this feature by default.
Go further in customization by configuring the prompt of your IA agent so that each reply reflects the tone and communication style of your Organisation.
There is a prerequisite before customizing the prompt: you must first have used AI suggestions for several weeks to list and highlight improvements to make.
Then, if you want to customize your IA agent's prompt, go to Settings > Reviews > IA Response Prompt
Configuration steps:
Tone and brand identity
Tone
Emojis
Style in the 1st or 3rd person
Informal or formal address
Response structure
Greeting formula
Invitation to return
Signature
Negative reviews
Contact method
Preview and test
Preview on a positive and a negative review
go back to modify the settings, or
confirm the configuration and launch it.
You can repeat the operation as many times as you want.