The Assistant IA is a tool that provides relevant response suggestions to your reviews thanks to generative AI!
What is generative AI?
Generative AI is a branch of artificial intelligence that can autonomously produce content from existing information. It mimics human creativity and can generate different types of content such as text, music, or images.
This is the technology behind the Assistant IA de Partoo!
How do I use the Assistant IA?
If you are subscribed to Review Management, you have access to this feature by default. Go to the “Reviews,” tab, then to “Voice of the customer”:
Click the “generate an Artificial Intelligence response” button that appears under all your reviews with unhandled comments.
Once the AI-generated response suggestion appears, review it. If needed, you can edit it manually directly in the text content.
🆕 If the AI-generated response is in a foreign language (because it mirrors the language of the review), you can now translate it.
One click is enough to display the suggestion in your language.
👉 Note: the translated version cannot be edited. If you want to adjust the response, you must first return to the original version.
If the response doesn’t suit you, you can generate two other suggestions by clicking the right arrow < “1/3” > below the suggested response.
If no suggestion fits the review, you can report it by clicking the flag available under the suggested response.
Reply to the review by clicking “send,” the name of the person who approved and published the response will be shown above the reply.
How do I customize my IA prompt?
If you are subscribed to Review Management +, the premium tier of Review Management, you have access to this feature by default.
Go further with customization by configuring your agent IA’s prompt so that each response reflects your marque’s tone and communication style.
There is a prerequisite before customizing the prompt: you must first have used the AI suggestions for several weeks to list and highlight the improvements to make.
Then, if you want to customize your agent IA’s prompt, go to Settings > Reviews > AI Response Prompt
Configuration steps:
Tone and brand identity
Tone
Emojis
First-person or third-person style
Informal or formal address
Response structure
Greeting
Invitation to come back
Signature
Negative reviews
Contact method
Preview and testing
Preview on a positive review and a negative review
go back to change settings, or
confirm the configuration and launch it.
You can repeat the operation as many times as you want.