This article was automatically translated by artificial intelligence. For accurate information, please consult the original English version.
Respond to messages received on WhatsApp, Facebook, Instagram, and your website easily with Partoo, from your computer or smartphone (Learn more about the Partoo mobile app).
How to respond to your messages on Partoo?
Once logged into your Partoo account:
Step 1: click on the "Messages" tab in the menu bar on the left.
You arrive at your Partoo messaging inbox.
💡 When you have pending messages, a "Reply" action is visible in "To do today" of the "Home" tab. It will redirect you to your Partoo messaging inbox.
Step 2: on the left, you will find the list of conversations. Each conversation is associated with:
The original platform (SMS, WhatsApp, Facebook, Instagram, Live Chat, or a custom channel)
The name of the user
The name of the Business
The time of the last exchanged message
Step 3 (optional): You can assign the conversation to the team member best suited to respond (Learn more)
Step 4: Click on a conversation and enter your response in the text box.
You can send images, documents, and videos by clicking the paperclip 📎 button in the text box (see the details of supported files at the bottom of the article).
You can use response templates by clicking the lightning bolt ⚡️ button in the text box or by using the / key on your keyboard. A window appears and you can select the template of your choice using the search bar.
Depending on your permissions, you can create your own response templates. To learn more, read this article.
You can use the AI assistant by clicking the star ⭐ button in the text box. A pop-up opens and allows you to choose the desired action: rephrase, correct, shorten, or adjust the tone of your message.
Step 5: Click Send
Step 6: Click the Close button at the top right once the conversation is finished.
We share with you in this article some best practices for using messages.
Auto-reply: Set up automatic messages to start each conversation with answers to the most frequent requests (article).
⚠️ Important: From Partoo, it is not possible to send a message first to a client on Facebook, Instagram, WhatsApp, or SMS.
You can only reply to messages your clients have already sent you on the configured platforms.
👉 Do not confuse with the Review Booster feature, which allows proactive SMS sending to collect reviews.
If you want to activate the Messages feature on Partoo, do not hesitate to contact us directly via the blue bubble at the bottom right!
Details of supported file types by messaging channel
Channel | Files | Image, Video, Audio |
txt, xls, xlsx, doc, docx, pdf, ppt, pptx | pnp, jpeg, jpg, mp4, mp3, acc, ogg | |
Messenger | csv, xls, xlsx, docx, pdf, ppt, pptx | pnp, jpeg, jpg, mp4, mp3, wav, opus, aac, m4a, ogg |
❌ | pnp, jpeg, jpg, mp4, wav, aac | |
Custom Channel | ❌ | ❌ |
SMS | ❌ | ❌ |
Live Chat | ❌ | ❌ |