To be visible on Google, a Google Business Profile listing must be verified. Without this verification, Google will not display the listing in the search results.
Partoo now allows you to:
launch a video recording verification directly from the platform,
share access with an on-site collaborator if you cannot perform the verification yourself,
easily track and manage access requests related to the verification.
Before you begin: important information
ℹ️ Only unverified listings can be resolved directly from Partoo.
For Suspended, Disabled, or Duplicate listings, you will need to contact Partoo support or complete the process through your Google Business Profile account.
Prerequisites for verifying a listing via video
Before launching the verification, ensure that:
you are physically on-site,
you have (or can obtain) access to the Google listing,
you have a smartphone available to record the video requested by Google.
❎ Verify your business listing
1️⃣ You are on-site and you already have access to the Google listing
✅ You can launch the verification directly from your Partoo interface:
Go to Settings > Platforms > Google
Click on Verify the listing
Confirm that you are on-site
Indicate that you have access to the listing
Access the instructions and QR codes
Complete the video verification requested by Google
2️⃣ You are on-site but you do not have access to the Google listing
➡️ You can request access directly from Partoo:
Click on Verify the listing
Indicate that you are on-site
Indicate that you do not have access to the listing
Sync a Google account (or select one already connected)
Send an access request to an administrator
📩 You will be notified by email once the request has been approved or declined.
3️⃣ You are not on-site
🚫 Video verification is not possible remotely.
You must be physically present at the point of sale to continue.
If you are unable to travel to your establishment:
Click on Verify the listing
Indicate that you are not on-site
Select a user who can assist on-site
Share access to the listing with them, along with an invitation to resolve the issue from Partoo
⏳ Invitations expire after 5 days.
Manage GBP access requests
Receive an access request
When a Business Manager or Group Manager requests access to a listing:
you receive an email notification,
go to Settings > Platforms > My requests
You can view:
the listing concerned,
the user making the request,
the Google account used.
Approve or decline a request
Approve
👉 The user receives a confirmation email
👉 They can immediately start resolving the status
Decline
👉 The user is automatically notified
👉 The request is closed
⏳ Requests do not expire until they are processed.
A reminder is sent after 5 days if there is no response.