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Set-up of WhatsApp to receive your messages on Partoo
Set-up of WhatsApp to receive your messages on Partoo
Beatriz Sierra Sánchez avatar
Written by Beatriz Sierra Sánchez
Updated over a week ago

Set up WhatsApp on your Partoo account so that you can easily interact with your clients and prospects

Before getting started: Important information

  • Partoo allows you to manage your WhatsApp Business account, not a personal WhatsApp account.

  • Once it is activated on Partoo, your WhatsApp messages will only be accessible on Partoo, so you will not be able to access them through the WhatsApp application.

  • Partoo does not retrieve your WhatsApp message history, only the messages received after the connection to Partoo.

Prerequisites

Here are the conditions to be able to manage your messages from Partoo:

How to set up WhatsApp on Partoo

The connection between WhatsApp Business and Partoo will be different depending on your situation:

  1. Using a phone number already linked to a WhatsApp account.

  2. Using a phone number not yet used on WhatsApp.

1) Using a phone number already linked to a WhatsApp account

You can only link WhatsApp Business to Partoo with a phone number that is not linked to a WhatsApp account.

Therefore, if you wish to use a number already associated with an existing WhatsApp account, you will need to unlink your current phone number from your WhatsApp account.

Before unlinking your phone number from WhatsApp, you can back up your past conversations.

Once this task is completed, follow the instructions in Part 2: "Linking a phone number not yet used on WhatsApp."

2) Using a phone number not yet used on WhatsApp

It is possible to use a landline or mobile phone number to create a WhatsApp Business account from Partoo to manage your conversations.

This phone number must not be associated with an existing WhatsApp account (Business or personal).

  1. Go the Settings of your Partoo account, then click on WhatsApp

  2. Click on "Connection with WhatsApp Business"

  3. A tab will appear inviting you to link our Facebook account or to log into Facebook. Follow the steps without leaving Partoo.

  4. Select the Business Portfolio that contains the Facebook page to be associated with the WhatsApp account, then click on Next

  5. Select Create a WhatsApp Business account, then click on Next

  6. Fill in the fields with your company information, then click on Next

  7. Enter the phone number you want to associate with the WhatsApp account and choose the verification method for the number (call or SMS), then click on Next

  8. You will instantly receive a call or a message containing a verification code. Enter it and validate

Your WhatsApp account is now set up on Partoo!🙌

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