With Partoo's Review Management you can to manage your Google, Facebook, and TripAdvisor reviews centrally.
For more responsiveness, we advise you to reply to your reviews directly from your smartphone using the Partoo mobile application. More information about it here.
How often are reviews fetched ?
Reviews posted on Google Business Profile are retrieved instantly, and those posted on Facebook and TripAdvisor are retrieved daily.
If a review is posted when you are on the Review Management page, a blue button will appear at the top of the review list with the notification "X unseen reviews". Click on it to view new reviews.
How do I respond to reviews?
Go to the "Reviews" tab and then "Review List".
💡 From the 'Home' tab, if new notices are unprocessed, a 'Reply' action appears on 'To do today' and redirects you to your reviews list.
2. You can filter your reviews by date, rating, platform, with or without comments, Review status (Edited/Not edited) to display the reviews of your choice. In the search bar, you can also search for your reviews by keyword or the name of the person who posted the review.
To reply, you have several options:
Write your response manually.
Click on "Reply Template" ⚡️ to use a reply template (check out this article to learn more about response templates).
Click on "AI Assistant" ✨ to generate response suggestions through artificial intelligence (check out this article to learn more about the AI Assistant).
Automatically 🤖 by activating automatic responses to desired reviews, with or without comments, and positive, neutral, and/or negative reviews (check out this article to learn more about automatic responses).
3. Click on Send, the button on the right.
🆕 Before replying, you can now translate a review or an AI-suggested response!
With a single click, you can translate the review (and its reply, if available) into your language. The icon turns dark to indicate that translation is active. A second click will bring back the original text.
The same icon is also available in the AI reply suggestion bar.
Clicking it translates the suggested reply into your language.
👉 Note: the translated version cannot be edited. If you want to adjust the reply, you’ll need to switch back to the original version first.
🆕 New: How replies work on modified reviews
When a customer edits their review (changes the rating, the comment, or both), it will appear as “Modified + date” in orange.
If your reply date is earlier than the review update, it will be highlighted in orange to help you spot outdated answers.
✅ What to do: Always reply again.
Even if you think your first response is still relevant, you must post a new one. Otherwise, the review will be considered “not replied” in the statistics.
If the customer updated their review, it means the content has changed and therefore deserves a new response.
Replying again also ensures that your response will be clearly visible on the Google My Business profile.
📊 Stats impact:
If you reply again, the new response time replaces the old one in your stats.
If you don’t reply to the updated review, it will be counted as “not replied” in the statistics.
How do I download my reviews?
To download the reviews, just click on the button Download reviews at the top right of your screen.
⚠️ If you have previously filtered the reviews by establishments and/or other criteria, the filter will apply when you download them. You can even download the extract of your reviews by email from the Partoo interface!
Click here to find out why it is essential to follow and reply to the reviews addressed to you.