This article was automatically translated by artificial intelligence. For accurate information, please refer to the original English version.
Presence Management allows you to manage and distribute the information of your Businesses across all Partoo partner sites (Google Business Profile, Facebook, Waze…).
There are several ways to update your information on Partoo (Excel file, API…). If you add or update your Businesses' information via the Partoo API, you must contact your Partoo administrator within your company.
We will guide you here on how to do this via the web application. Note that you can also update your photos and hours from the mobile app (more information in this article).
To update your information in bulk via an Excel file, please refer to this article.
How to modify the information of my Business on Partoo?
Here are the steps to follow to modify the information of your Business on Partoo:
Log in to your Partoo interface.
In the left sidebar menu, click on "Businesses".
Select the relevant Business.
Choose the section of the information to modify (you will find the details of the corresponding fields and sections further down in the article).
Click on the information, edit it, then click Save.
At the top left of your Business, you will find your Partoo completion score as well as several sections grouping all your information.
Here is the list of fields contained in each section:
Sections | Fields |
Main information | - Business name (the name must match the name visible on the facade/ Google prohibits adding Keywords (category & city) in the Business name). - Address - Cover photo - Logo |
Manage your hours | - Usual hours - Special hours - More hours |
Introduce yourself | - Photos - Short description (maximum 80 characters including spaces) - Long description (maximum 750 characters including spaces) |
Detail your activity | - Categories: primary & secondary - Services - Attributes - Menu (availability depending on categories) |
Complete your entire profile | - Contact: phone, email, etc. - Links: website, social networks, etc. - Advanced settings: Business code, SIRET, permanent closure - Additional fields |
Alert point
Video addition
It is not possible to add videos to your Businesses directly on Partoo.
Information modification
Modifying main information such as name, category, address, or phone number may result in:
A re-verification of the listing by Google (via postal code, phone call, video, etc.).
In some cases, a temporary suspension of the listing while Google confirms the accuracy of the new information (official documents showing the new address will be requested).
We therefore recommend ensuring that the added or updated information is accurate, complete, and compliant with Google's regulations to avoid any blockage.
Editorial summary
The description that may appear above the address on the Google listing corresponds to an editorial summary, automatically generated by Google. To modify this summary, you must contact Google support.
Add 2 phone numbers on the same Google listing
Google allows you to provide:
A primary number → the one that will be displayed first on your listing. It will be publicly visible.
A secondary number → useful for example for a direct line, customer service, or an extension. It may not always be publicly displayed.
It is not possible to provide 2 phone numbers from Partoo.
👉 To add it:
Log in to your Google listing via Google Business Profile.
Click on “Edit profile”.
Go to the “Contact details” section.
Click on “Phone”.
Add your secondary number in the provided field.
Save the changes ✅.
💡 From your "Home" tab, let yourself be guided by shortcuts and daily tasks to complete your Google listing in "To do today".
How to verify the correct distribution of added or modified information for my Business?
You can then track your updates from the Partoo distribution interface. Click here to learn more.
If the information visible on your Business's Google listing is not what you entered on Partoo, two cases may occur:
The addition or modification of information was made less than 15 days ago, please wait until this period ends before contacting our support team.
The addition or modification of information was made more than 15 days ago, you can contact our support team via chat or directly by email at support@partoo.fr
More information on the update delay on Google Business Profile can be found in the following article: https://help.partoo.co/fr/articles/9561736-comprendre-les-evolutions-des-delais-de-mise-a-jour-sur-google-business-profile