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The Review Management + is the premium offer of Review Management.
It allows you to analyze your customer reviews more precisely and save time thanks to automation and personalization of certain key actions.
1. What is Review Management +?
It is based on 5 premium AI-based features, designed to improve your customer understanding, optimize your responses, and strengthen your e-reputation.
The 5 features detailed in this article therefore add to those already present in the standard Review Management offer.
If you have any questions about the features described below, we are available in the chat at the bottom right! 😇
2. What are the 5 features of the Review Management + offer?
Automatic review tagging: AI automatically categorizes your reviews (by theme, tone, etc.) for in-depth analysis and better understanding of your customers' expectations. Your reviews are therefore categorized without manual intervention.
Retroactive tagging: you can apply this AI automatic tagging system to the last 24 months of reviews, so you don't lose any of your history.
Personalized response suggestions by AI: customize the prompt of your AI agent to better reflect your tone and communication style.
Multiple settings for automatic responses without comments: you can configure several settings and personalize them by Business or group of Businesses to tailor each interaction.
Review analysis: Qualitative summaries of your Google Reviews written by our AI agent, categorized by themes and illustrated with customer verbatims.
3. What are the benefits of the Review Management + offer?
Save time and improve your efficiency: automate several manual tasks (tagging, responses, analysis) to free up your teams' time and allow them to focus on higher value-added tasks, thus increasing overall productivity.
Interact more intelligently with your customers: use smart response assistants to streamline review management while personalizing each interaction.
Focus on what matters: access clear and precise insights, rely on detailed trend analyses to adjust your priorities and build a strategy aligned with your customers' expectations.
4. How does it work?
See the article "How the Review Management + offer works" to help you activate the different features.
These are the features of the Review Management + offer and not an exhaustive list of everything you can do from our interface 🤓. So don't hesitate to ask us if a feature you need is not listed below!
The analysis is also accessible from the Partoo mobile app, in the Statistics > Review Analysis section, for users with the RM+ plan.
To go further...
Today, your customers, like AI engines, constantly compare you to your competitors. A good rating is no longer enough: everything depends on your market position.
With Competitive Intelligence, analyze your e-reputation compared to that of your competitors.
To better understand these topics, you can explore these articles: